Sales Support Technician

Description

This role will play a proven role in streamlining & maintain product delivery & service efficiency for a large installation firm in the NW. You will be wholly involved in product inspection, sales order quote generation, order processing, refund/reimbursements, product process management, & technical order amending.

Client Details

We are currently representing a well-established and highly regarded electrical supplier that manufactures and distributes a broad range of facilities-related products. Their core customer base includes major retail groups and businesses within the general construction sector. Known for their dependable service and capacity to handle high-volume orders, they provide tailored distribution solutions that meet the operational demands of both commercial and industrial clients.

Description

Key responsibilities consist of:

Process customer orders accurately and ensure timely fulfilment

Handle inquiries, provide product information, and resolve customer issues

Order fault testing & production oversight

Maintain accurate project documentation

Reviewing product & project technical drawings

Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service

Work with suppliers and shipping teams to track and manage deliveries

Maintain accurate customer records, sales reports, and order details in CRM systems

Support account managers with administrative tasks and follow-ups

Collaborate with warehouse teams to monitor inventory levels

Assist in processing invoices and verifying payment details

Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations

Identify opportunities to streamline sales operations and improve efficiency

Profile

The successful candidate will have:

Previous experience QA/Sales support functions within similar trades, and/or electrical wholesale

Experience in product fault testing

Strong communication and interpersonal skills to effectively assist customers and support the sales team

Ability to multitask, prioritise, and work in a fast-paced environment

Proficiency in Microsoft Office Suite and other business software

Knowledge of supply chain, logistics, or inventory management is a plus

Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation

Job Offer

Flexible working shift patterns

Company-wide bonus

28 days holiday + BH

Project days & field meeting exposure

Retention of internal account basis

Strong likelihood for continuous internal progression

Free Parking

Pension & life care allowance

Corporate expended events regularly

Starting salary of £32,000 + Uncapped commission

Ad ID: 5416966754