Customer Care Advisor

Description

We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brands based in Bracknell, Berkshire.

About the role

To provide customers with the best experience possible, as Customer Care Advisor you will:

Manage any customer concerns

Answer customer questions

Provide information about products and services

Be an ambassador for the brand

Help handle customer interactions

Respond to phone calls and email requests

Maintain records

Key responsibilities:

Respond to customer queries, providing a premium first impression and professional service

Manage inbound telephone enquires as well as responding to customer emails and live chats

Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales

Identify and assess the customers’ needs and follow the correct processes to achieve a resolution within the company’s SLAs

About the hours and rewards

The role of customer care Advisor is a full-time position, working Monday - Friday 9am-5.30pm in the office with one flexible day from home, and you will receive:

A base rate salary of £26,000 per annum

20 days holiday plus bank holidays

Company discount

Office engagement events

In-house training and development

Workplace pension

Free on-site parking

About you

To be successful for the role of Customer Care Advisor, you will have the following skills and attributes:

Proven experience of dealing with complex customer queries

Be able to demonstrate how well you work under pressure and adapt to changing requirements.

Excellent communication skills both written and verbal

Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel

Confidence making telephone calls and a great telephone manner

Ability to put customers at ease and build rapport and credibility with them

Exceptional customer relationship management skills

Excellent time management skills

Demonstrable organisational skills

How to Apply

Please note that eRecruitSmart is advertising the role of Customer Care Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you

Ad ID: 5417247034