CRM Manager

Description

CRM Manager | Luxury Fine Jewellery | London | Up to £40,000

Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a Retail CRM Manager for their flagship boutique.

This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.

What we offer:

Private healthcare

Wellbeing support via an EAP programme

Jewellery loyalty scheme

Birthday day off

Team socials

Office snacks

Opportunity to wear the brand's jewellery

Key Responsibilities:

Manage new and existing client enquiries alongside the retail team

Deliver a first-class customer experience in store, online and via telephone

Proactively drive sales through relationship building and client development

Ensure best practice in clienteling, database capture, collection previews and local networking

Work with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)

Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpoints

Act as a brand ambassador, leading by example in all client interactions

Recruit and develop High Net Worth clients within and beyond the boutique

Propose and implement elevated, luxury-first client experiences

About You: xjnqpsq

Proven experience within fine jewellery (essential)

Strong experience working with High Net Worth (HNW) clients

Exceptional communication and interpersonal skills

Confident using stock management systems and Excel

Proactive, self-motivated and commercially minded

Impeccably presented with a professional and polished approach

A collaborative team player with energy and a positive attitude

If you are an experienced luxury jewellery professional with a passion for client development and retail excellence, we would love to hear from you.

BH35534

Ad ID: 5417964119