Service Desk Analyst

Description

This is an excellent opportunity for someone who enjoys supporting users, solving technical challenges, and working in a collaborative IT environment. We're looking for a Service Desk Analyst to join a busy, friendly Service Desk team, providing high-quality technical support and ensuring users receive a responsive and reliable service.

In this role, you'll be handling a wide range of queries, troubleshooting issues across hardware, software and networks, and maintaining clear and accurate documentation. You'll be working to established ITIL processes and supporting colleagues to resolve escalations and share knowledge across the team.

What you'll be doing:

Responding to technical support requests and delivering a positive customer experience

Troubleshooting hardware, software and network issues using appropriate tools and techniques

Creating and maintaining clear, accessible documentation

Following established service desk processes to ensure consistent, high-quality support

Working closely with team members on escalations and problem resolution

Ensuring issues are fully resolved and communicating outcomes clearly to users

Technologies and systems you may work with include:

Windows 10/11

Active Directory / Microsoft Entra

Microsoft 365, Teams, SharePoint

Microsoft Azure and Intune

Business Central / Dynamics 365

SQL

Scripting languages such as Python

ITIL-based processes

What you'll bring:

Strong knowledge of Windows 10/11

Confident communication skills with a focus on delivering excellent customer service

Ability to collaborate effectively within a team

Ownership of tasks and the ability to see them through to completion

Strong writing skills for technical and non-technical documentation

A keen eye for detail

Understanding of ITIL principles

The ability to remain calm and organised during busy periods or major incidents

A supportive, empathetic approach when working with users of all abilities

Experience with scripting or coding (e.g., PowerShell, Python) is an advantage

If you're committed to delivering outstanding support and want to grow your skills in a supportive environment, we'd be delighted to hear from you. Apply now!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! xjnqpsq You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role

Ad ID: 5417528957