Optical Glazing Technician

Description

Optical Customer Technical Support Advisor - Milton Keynes

Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits

Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.

This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.

With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.

Key Responsibilities

Technical Support

Provide technical support to customers, Customer Service colleagues, and the Sales Team

Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels

Support the customer returns process, offering technical guidance and helping resolve more complex cases

Assist customers with e-ordering, remote edging, and tracing services

Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processesCustomer Service

Receive and process customer orders accurately via phone, email, and online systems

Manage orders through production and keep customers informed on progress and delivery times

Respond to enquiries regarding products, pricing, availability, promotions, and account queries

Handle customer issues and complaints professionally, managing expectations clearlyGeneral Duties

Work closely with internal teams including production and sales to support customer requirements

Follow all company and departmental processes and procedures

Manage workload effectively while maintaining a high level of accuracy and attention to detail

Continue to build technical product knowledge through structured trainingRequirements

Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge

Good practical understanding of spectacle lenses and glazing processes

Experience in a customer service or technical support role within optics

Confident using Microsoft Office and customer or order management systems

Strong attention to detail and accuracy

Clear, professional written and verbal communication skills

Personable, confident, and comfortable working with customers and xjnqpsq colleagues at all levelsSalary & Benefits

Basic Salary up to £29,000 depending on experience

£1,000 end of year bonus

Additional Christmas bonus

20 days holiday rising to 25 with service

Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)

Rotating shifts

Week 1: 08:30 - 17:00

Week 2: 09:30 - 18:00

HealthShield cashback scheme for health checks including dental and optical

Employee Assistance Programme

Group Life cover

Ongoing training and long-term career development opportunitiesIf you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.

Apply Now

To apply, please send your CV to or call (phone number removed) for more information

Ad ID: 5417782702