Digital Operations Lead

Description

The Digital Operations Lead will play a pivotal role in managing and optimising digital platforms, ensuring seamless operations into this business. This position requires a detail–oriented professional with expertise in digital systems and operational efficiency.

Client Details

Our client is a rapidly evolving organisation focused on enhancing customer and retailer experiences across Europe. They are committed to digital innovation and operational excellence to drive growth and efficiency.

Description

Manage and maintain digital platforms to ensure consistent performance and reliability.Oversee digital operations and implement strategies to enhance efficiency.Collaborate with cross–functional teams to align digital initiatives with business goals.Analyse operational data and provide actionable insights for process improvement.Ensure compliance with industry standards and best practices in digital operations.Support the development and deployment of new digital tools and technologies.Monitor key performance indicators to track the success of digital initiatives.Provide technical guidance and troubleshooting support for digital systems.Profile

Mandatory

5+ years in a similar roleProven experience in marketing and sales operations, commercial platform management, or retailer enablement in a multi–market or European contextTrack record of managing system roll–outs combined with successful business change initiativesDeep knowledge of retailer operations, customer journeys, and lead management best practicesStrong commercial focus with the ability to develop and drive business cases and measure impactExcellent stakeholder management skills, able to build relationships across markets, IT, and commercial teamsAgile and delivery–oriented mindset, capable of navigating complex environments while maintaining momentumCollaborative approach with cultural sensitivity to work effectively across diverse teams and external partnersDesirable

Experience establishing new operational functions or capabilities within complex organisationsJob Offer

Competitive salary ranging from 74,000 to 82,000 based on experience.Hybrid working 3 days in the office/2 days at home.Comprehensive benefits package, including perks outlined in the job description.Opportunities to work within the business services industry in a medium–sized organisation.A permanent role offering stability and growth potential.A supportive and professional work environment focused on innovation.

Ad ID: 5416914113