Customer Service Support for TATA Steel, Shotton Works, Deeside

Description

Hi,

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?

TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Salary: £24,000 per annum, Band G. £12.31ph

Location: TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)

Contract Length:6 months initially

Hours: 37.5 per week, Monday to Friday, standard office hours

Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities:

* Handling customer queries and signposting customers to further support

* Order entry on internal systems

* Using Excel for data management

* Managing delivery queries and escalating if required

* General administrative tasks

* Working collaboratively in a growing team

* Adhering to UK Health and Safety legislation at all times

Essential Requirements:

* Computer literacy (training will be provided on bespoke systems)

* Strong written and verbal communication

* High attention to detail

* Previous office environment experience

* Confidence in problem solving and handling complaints

* Ability to work in a fast-paced environment

Benefits:

* Access to retail and restaurant discounts with major retailers

* On site free parking

* Opportunity to develop by being part of additional courses and training

* Access to Employee Assistance programme for mental, physical and financial support

* Dedicated team throughout your journey in the role

* Opportunity to progress into a permanent position

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check

Ad ID: 5416901478