Customer Service Coordinator

Description

Your new company

A well-established organisation is looking to expand its operations team with the appointment of both permanent and 12-month FTC Customer Service Coordinators. This is a fast-paced, customer-focused role where you'll play a key part in coordinating service delivery, liaising with suppliers and ensuring work is completed to the highest standards.

Working as part of a supportive team, you'll be joining a business that values collaboration, attention to detail and delivering an excellent customer experience.

Your new role

You'll act as a central point of contact for customers, suppliers and internal stakeholders, helping to ensure jobs are scheduled, completed and quality checked efficiently.

Booking and coordinating work requests on behalf of customers

Liaising with local suppliers and contractors to arrange completion of jobs

Monitoring the progress of ongoing work and providing updates where required

Reviewing inspection reports and carrying out quality checks before issuing them to customers

Maintaining accurate records and updating internal spreadsheets and systems

Resolving customer queries over the phone and via email

Working closely with colleagues to ensure service levels and customer expectations are achievedWhat you'll need to succeed

To be successful in this role, you'll be a confident communicator who enjoys speaking with customers and thrives in a busy operational environment. xjnqpsq

A minimum of two years' customer service experience within a phone-based role

Strong communication and relationship-building skills

Experience using spreadsheets and maintaining accurate records

Excellent organisational skills and the ability to manage multiple tasks simultaneously

Strong attention to detail, particularly when reviewing documentation and reports

A proactive and solutions-focused approach to problem-solving

The ability to work effectively both independently and as part of a close-knit team

Confidence working with various systems and administrative processes

What you'll get in return

Competitive salary of £27,000 and benefits package

Full-time, permanent opportunity

Office-based role in Radcliffe

Comprehensive training and ongoing support

Friendly and collaborative team environment

Varied and rewarding workload with genuine responsibility

Opportunities to develop your skills and progress your careerWhat you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Ad ID: 5419079639