Operations & Supply Chain Manager

Description

Our client is looking for an Operations & Supply Chain Manager to join their growing business in Bracknell. As Operations Manager, you will play a key role in leading the operational and logistics functions of this ecommerce business. You will be responsible for managing, optimising and continuously improving the end–to–end supply chain, from supplier and freight forwarder through to warehouse, final–mile delivery and the customer.

What you'll be doing

The role of Operations & Supply Chain Manager has overall responsibility for inventory management, order fulfilment, supply chain planning, inbound freight, warehousing, delivery performance and returns across multiple warehouse locations and logistics partners.

Working closely with the Merchandising, Product, Finance, and Customer Care teams, you will ensure that operational processes are efficient, commercially effective and capable of supporting the continued growth and scalability of the business.

Your key responsibilities will include:

Managing end–to–end order fulfilment, warehousing and shipping logistics across multiple locations and third–party partnersOverseeing inventory planning, stock levels and supply chain activity, working closely with Merchandising to forecast stock and dispatch volumesBuilding strong relationships with third–party logistics partners, reviewing performance against agreed service levels, KPIs and contractual requirementsManaging inbound freight and working with freight forwarders, including negotiating shipping rates and exploring new suppliers and cost–saving opportunitiesMonitoring website order processing and operational performance through NetSuite, Sigma and other systems, resolving bottlenecks and identifying risks or opportunities for improvementManaging operational and logistics budgets, monitoring costs, investigating variances and taking appropriate actionTaking ownership of deliveries and installations for key customers and trade partners, including tracking dispatched orders and resolving issuesOverseeing stock accuracy, returns and warehouse processes, including investigating discrepancies and coordinating annual stock checks and quarterly PI checksWorking closely with Customer Care, Product, Finance and other teams to ensure a smooth and efficient customer journeyLeading and developing the Supply Chain team, including regular one–to–ones, setting objectives and supporting performance and development What we're looking for

Extensive experience in logistics, supply chain or operations within an ecommerce, retail or direct–to–consumer businessStrong working knowledge of NetSuite, including inventory management, order processing, stock adjustments and operational reportingExcellent problem–solving, analytical, and leadership abilitiesIn–depth demonstrable knowledge of the processes required to import goods from the Far East (Forwarders, Customs etc.)Working with 3rd party warehouse providersStrong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel Essential Personal Skills and Competencies

Excellent planning and organisational skills, coupled with strong attention to detail and accuracy.Strong communication and negotiating skills.Ability to manage and prioritise a busy workload.Able to work under pressureAbility to lead and influence others.Capable of embracing the challenges of working in a small but rapidly growing company environment Most importantly, you'll be someone who enjoys learning, takes ownership and is happy working in a busy, growing business where no two days are quite the same.

About the hours and rewards

This is a full–time position working Monday to Friday, 9.00am to 5.30pm, primarily from our client's Bracknell office with one flexible day working from home. You'll receive:

GBP45,000 – GBP50,000 per annum, depending on experience20 days' holiday plus bank holidaysCompany discountOffice engagement eventsIn–house training and developmentWorkplace pensionFree on–site parking The next step

Please note that eRecruitSmart is advertising the role of Operations & Supply Chain Manager on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

Ad ID: 5418860064