Customer Services – Weekend Only

Description

Customer Service Advisor

Location: Wellingborough, Northamptonshire

Contract Type: 3–Month Fixed–Term Contract (with possible extension)

Pay Rate: 13.50 per hour

Shifts: Weekends Only (Friday, Saturday, Sunday) 8:00 AM – 4:00 PM

About the Role

In this role, you will act as the primary point of contact for our pub partners and drivers, providing top–tier support and ensuring daily logistics operations run seamlessly over the weekend.

Key Responsibilities

Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.Administration: Process orders with high attention to detail and maintain accurate, up–to–date records on helpdesk and internal systems.Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.What You'll Need

The Skills: Excellent listening and problem–solving abilities, with a natural talent for building quick rapport over the phone and via email.The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM – 4:00 PM).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5418798542