Customer Service & Logistics Coordinator

Description

Customer Service & Logistics Coordinator

Salary 35,000 – 38,000

Based at Stockley Business Park, Uxbridge

Office–based role

Contract: 6–month maternity cover (immediate start required)

A well–established manufacturing business is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high–quality after–sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.

Candidates must be available immediately for a 6–month contract, looking to start ASAP!

Key Responsibilities

Manage customer queries and complaints relating to spare parts and after–sales serviceProcess credits for spare parts and consumables in a timely and accurate mannerMonitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where requiredHandle customer invoice queries and accurately log and track issues within the dispute management systemPrepare and complete courier documentation, including commercial invoices and customs declarationsCoordinate collections and shipments with customers, internal teams, and third–party logistics providersCreate, manage, and track return deliveries through internal logistics systemsMonitor courier performance and service levels to ensure operational excellenceAct as a key liaison between the business and outsourced warehouse providersWork collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issuesTake ownership of tasks, ensuring timely and effective resolution of all customer and operational requestsExperience & Skills

Previous experience in logistics, customer service disputes, or spare parts/aftermarket environmentExperience in handling customs documentationConfident in managing customer queries, including returns, delays, and missing itemsStrong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systemsExcellent attention to detail with strong problem–solving abilitiesAbility to prioritise workload and work effectively in a fast–paced environmentBenefits

25 days' holidayContributory pension starting at 5%/5%, rising with serviceCycle to work schemeFree on–site parkingFree Friday breakfastHours: Monday – Friday 9 am –5.15 pmHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Ad ID: 5419321283