Client Services Team Leader

Description

We're looking for a dynamic Client Services Team Leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands–on involvement in complex client relationships, while driving continuous improvement across all service areas.

A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.

Hybrid – 4 days in the office

Benefits:

5% EE with 5% ER pension24 days (rising to 25 in 2024) holidays plus public bank holidaysLife Assurance – 3x coverGroup Income Protection – 26 week deferred period, 50% of salary for up to 5 yearsEmployee Assistance ProgramCycle to Work – Flex Self FundedTechscheme (White Goods) – Flex Self FundedGym Membership discount vouchers – Flex Self FundedDiscounts/Perks – Flex Self FundedLearning – not work related – Flex Self Funded

About

Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.

The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.

Key Responsibilities

Team Leadership & Management

Lead and develop a team of 4–6 Client Service CoordinatorsManage workload distribution and maintain appropriate staffing levelsConduct appraisals, training, and performance managementAct as the primary technical point of contact for complex client queriesService Delivery Excellence

Oversee the coordination of laboratory services including sample handling, confirmations, and results deliveryMonitor key performance indicators to ensure exceptional service standardsBuild and maintain strong relationships with clients and internal stakeholdersResolve issues and problems as they arise, working closely with laboratory teamsBusiness Development & Commercial Focus

Support production of quotations, tenders, and discount requestsDrive effective cash collection in liaison with Credit ControlMaintain up–to–date market intelligence and industry best practicesEnsure client data quality and system efficiencyQuality & Compliance

Ensure adherence to strict health, safety, and environmental guidelinesMaintain company quality systems across the entire teamDrive process improvements and system enhancementsChampion change initiatives

Essential Requirements

Experience & Qualifications

Degree level qualification (or equivalent experience)Proven people management / Supervisory experienceExperience in contract and commercial agreementsBackground in logistics coordination, shipping/ports industry, OR laboratory and testing protocols

Ad ID: 5417402921