Technical Support Engineer

Description

Technical Support Engineer (Wireless Technology) | Bath City Centre | £33k–£35k DOE

Ready to kick-start your career in cutting-edge wireless tech? Want a role where you’ll grow fast, learn loads, and make a real impact from day one?

This is your chance to join a dynamic, innovative team at LM Technologies, a company pushing boundaries in Bluetooth, Wi-Fi and IoT solutions used worldwide.

We’re looking for a confident, proactive Technical Support Engineer who loves solving problems, talking to customers, and diving into technical detail — all while keeping things organised and moving forward.

Key Responsibilities of the Technical Support Engineer:

No two days are the same! You’ll be right at the heart of the action:

Owning the technical support inbox and delivering clear, helpful first-line responses.

Diagnosing issues, gathering evidence, and guiding customers with confidence.

Escalating complex cases clearly and accurately to senior engineers.

Handling customer calls like a pro (calm, credible and friendly).

Joining online and in-person client meetings alongside senior team members.

Qualifying inbound technical enquiries and coordinating smooth handovers.

Keeping meticulous CRM notes and follow-ups.

Maintaining and updating public technical documentation, datasheets and website info.

Creating guides, FAQs and product comparisons that make customers’ lives easier.

Supporting exhibitions and events, prepping collateral, taking notes, following up leads.

Pitching in across operations and helping keep the office safe and looking great.

Producing ad-hoc reports for management when needed.

What You’ll Bring

Essential

Experienced in a customer-facing role.

From a technical or operational background (degree/apprenticeship welcome).

Confident communicator, both written and spoken.

Highly organised, assertive, and calm under pressure.

Detail-focused and great at juggling tasks.

Comfortable with Microsoft Office, Adobe Illustrator, and general office software.

A natural problem-solver with a “get it done” mindset.

Hardworking, proactive, and a real team player.

Respectful, responsible, dynamic and self-motivated.

Qualified to GCSE level (or equivalent) in Maths & English.

Willing to travel to London and internationally when required (overnight stays included).

Desirable

Exposure to engineering, electronics, IT, or similar tech industries.

Familiarity with Bluetooth, Wi-Fi, embedded/IoT, RF basics or hardware/software support.

Experience using helpdesk/ticketing systems or CRM tools.

Experience supporting exhibitions or events.

Why Join Us?

Work with real technology used across global networks.

Be part of a tight-knit, friendly team that values growth and ownership.

Gain broad exposure across product, support, operations, and events.

Enjoy a central Bath office with great perks, fresh fruit, snacks, and gourmet drinks.

Opportunities to travel, learn, and make your mark in the wireless world. xjnqpsq

Ready to Apply?

If you’re excited by technology, love solving problems, and want a role where your ideas matter, we want to hear from you! APPLY NOW for immediate consideration

Ad ID: 5418053589