Technical Service Delivery Manager (Technical Account Manager)

Description

Role: Technical Service Delivery Manager (Technical Account Manager)

Location: London, UK - With Occasional onsite presence)

Type of role: 6 Month Contract with Potential extension

Payrate: £28 Per Hour - £32 Per Hour Inside IR35

Target Industry: Service Providers / Networking Telecoms

Are you an operational leader with a solid foundation in network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK.

What You'll Do

Drive Incident Escalations: Act as the critical point of escalation during high-priority network outages (Sev-1/Sev-2), coordinating cross-functional engineering teams to ensure rapid resolution.

Client Relationship Management: Build trust with client operations teams, keeping stakeholders informed and delivering post-incident Root Cause Analyses (RCA).

Maximize Availability: Partner with specialized technical teams and lead operational Quarterly Business Reviews (QBRs) to drive continuous service improvements.

What We're Looking For

3+ years of experience in Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms.

Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management.

High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems). xjnqpsq

Exceptional communication skills with the ability to bridge technical engineering teams and client executives.If you have a strong combination of technical networking knowledge and customer-focused service delivery experience, we'd love to hear from you.

This is an urgent opportunity where the hiring manager is looking to interview asap, if interested then apply with a copy of your CV or send your CV to khushboo .pandey @ randstad .co .uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy

Ad ID: 5419003670