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Contact Hays Technology

Hays Technology

Apply on company site

Service Desk Lead

Birmingham, West Midlands

Hays Technology

Contact Hays Technology

Hours
Full Time
Posted
23 hours ago
Salary
£250 - Day
Recruiter
Hays Technology
Closes
25 Apr 2026
Course
No
Recruiter Type
Direct Employer

Description

Your new company,

My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.

The experience below is essential for this role:

Service Desk Lead Experience

Stakeholder Management Experience

Hands on Service Desk Experience

Power Bi

Experience with ITIL will be a plus

Key Responsibilities:

Being the first point of contact for escalations from the service desk

Managing the service desk analysts

Providing hands-on support if needed

Creating rotas

Creating reports

Keeping stakeholders and customers updated

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xjnqpsq

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Ad ID: 5417911805

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