Service Desk Analyst

Description

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West.

Job Title: Service Desk Analyst

Job Type: Permanent; Full Time

Salary: £25,000 - £30,000

Location: Exeter

About the Service Desk Analyst role:

Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.

Key responsibilities of the Service Desk Analyst:

- Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools

- Diagnose and resolve common desktop, laptop, printer and basic networking issues

- Set up and configure new user accounts, devices and applications

- Assist with routine maintenance tasks, patching and monitoring

- Escalate more complex issues to senior engineers where appropriate

- Support small project tasks under the guidance of more senior team members

- Accurately document work, updates and solutions in our service desk system

Requirements of the Service Desk Analyst:

- Motivated team player with high standards of customer service

- Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure.

- Methodical and able to approach complex problems logically

- Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team

- Aptitude for continuous learning and development, including self-directed study when appropriate

- You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner

- Your own car and a clean driving licence would be advantageous (costs will be reimbursed)

- Degree-level or higher qualification in BSc Cyber Security, BSc Computer

Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable

- Any relevant industry certifications

Must be able to demonstrate some of the following:

- Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS

- Understanding of network topologies including wired / wireless, switching, security and VLANs. xjnqpsq

- Implementation of networking upgrades desirable

- Experience of basic security hardening and penetration testing would be advantageous

- Experience of conducting audits e.g. asset management, cyber security etc.

- Experience with PowerShell for administration and automation

- Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage

- Office 365 Administration. Office 365 migration experience desirable

- Azure Administration and migration experience

- Experience of server and workstation hardware builds, fault diagnosis and problem resolution

- Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring

- Familiarity with patch management, configuration management and MDM solutions desirable

- Experience of the managed deployment of client applications and application migration

- Experience with SQL Server and SQL database administration and upgrades would be advantageous

- Familiarity with supporting all common end user software including Microsoft Office

- Experience of technical writing, documenting solutions or writing / designing training materials

- Experience with other scripting and programming languages e.g. Python, Go, Swift etc.

Benefits of the Service Desk Analyst:

- Paid holidays + Bank Holidays

- Opportunities to progress

Ad ID: 5417526911