Service Delivery Specialist

Description

Service Delivery Specialist | Security Cleared | Coordination | Customer Success | Defence | Cheltenham/London | £35k

Are you an experienced service delivery professional who thrives in a fast-paced, client-facing environment? We're recruiting a Senior Service Delivery Specialist to join a leading technology and training organisation, supporting the delivery of critical learning programmes within a highly secure government environment.

This is an excellent opportunity for someone who enjoys stakeholder engagement, programme coordination, service improvement, and building strong client relationships while working on impactful projects.

Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.

What You'll Be Doing

Acting as the primary point of contact for clients and stakeholders

Coordinating the delivery of bespoke training programmes from onboarding through to completion

Developing and maintaining programme plans to ensure successful delivery against contractual requirements

Managing learner onboarding, stakeholder communications, scheduling, and programme administration

Monitoring programme performance, gathering feedback, and producing insightful reports

Leading service delivery reviews and presenting outcomes to clients

Managing risks, resolving issues, and driving continuous improvement

Providing commercial and portfolio updates to internal teams

What We're Looking For

Proven experience in service delivery, programme coordination, customer success, or account management

Strong relationship-building and stakeholder management skills

Excellent verbal and written communication skills

Confident presenting to clients both virtually and face-to-face

Strong organisational skills with the ability to manage multiple priorities

Analytical mindset with experience producing reports and interpreting data

A proactive, solution-focused approach to problem solving

Proficiency with Microsoft Office, particularly Excel and PowerPoint

Eligibility to obtain or hold DV (Developed Vetting) Security Clearance (currently SC)

What's on Offer?

27 days annual leave plus bank holidays

Holiday purchase scheme

Private medical insurance

Healthcare cash plan and wellbeing support

Employee Assistance Programme

Cycle to Work scheme

Employee discount platform

Company pension scheme

3 dedicated development days per year

Access to industry-leading technology and business training

2 paid charity days annually

Early finish every Friday

Why Apply?

You'll be joining one of the UK's most respected learning and technology organisations, partnering with major public and private sector clients to deliver transformational skills and capability programmes. xjnqpsq This role offers excellent exposure to senior stakeholders, meaningful career development opportunities, and the chance to contribute to projects that make a real difference.

Email me for more info: (url removed)

Service Delivery Specialist | Security Cleared | Coordination | Customer Success | Defence | Cheltenham/London | £35k

Ad ID: 5419316342