IT Support

Description

We’re seeking a proactive and technically skilled IT Support Technician to join a growing and dynamic organisation. Working closely with the IT Systems Administrator, you’ll be responsible for providing 1st line technical support, maintaining IT systems, and ensuring smooth day-to-day operations across hardware, software, and network infrastructure.

This role offers variety, autonomy, and exposure to a range of technologies – perfect for someone with solid IT foundations who wants to grow into a broader technical position.

As an IT Support Technician, you will:

Deliver high-quality 1st line IT support to office-based and remote users

Troubleshoot issues across hardware, software, mobile devices, and network equipment

Manage company assets including laptops, printers, phones, and servers

Ensure system security by maintaining antivirus updates and patch management

Configure and maintain Microsoft 365 accounts, SharePoint sites, and Teams

Support the setup of laptops, mobile devices, and IP phones

Monitor system performance, data backups, and firewall alerts

Provide user training and support for IT systems and applications

Keep detailed documentation of IT processes and changes

Assist with ongoing IT projects such as system upgrades, cloud migration, and security improvements

To be successful in this IT Support Technician role, you'll need:

A relevant IT qualification (Degree, HND, or equivalent).

Minimum 12 months' experience in a 1st line IT support position.

Solid understanding of:

Windows 10/11 and Microsoft 365 environments

General IT security and data protection principles

Hardware troubleshooting (HP servers, laptops, printers)

Backup systems and software deployment

Desirable knowledge of:

VPN, Active Directory, Intune, Hyper-V, Cisco, or Linux

Strong communication skills and the ability to explain technical issues clearly to users

Excellent time management, organisation, and problem-solving abilities

A proactive and adaptable approach, with a keen eye for detail

Full UK driving licence and willingness to travel occasionally

What’s on Offer

Upto £30,000 DOE

Excellent training and professional development opportunities

Exposure to cloud technologies (Intune, Microsoft 365, SharePoint)

Friendly and collaborative working environment

Pension scheme and generous holiday allowance

Career progression as part of a growing IT function

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available -

(phone number removed)

Ad ID: 5417269462