It Support Engineer

Description

An opportunity has arisen for an IT Support Engineer to join an established Multi-Academy Trust supporting primary and secondary schools with a focus on delivering quality education and supporting local communities.

As an IT Support Engineer, you will provide technical support across multiple school sites, maintaining IT systems, resolving technical issues and supporting the delivery of IT services.

This is a full-time role based in Honiton with occasional travel to schools in Plymouth and Exeter offering a salary range of £27,700 - £30,500 and benefits.

You will be responsible for:

* Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.

* Providing first and second-line technical support to staff across supported schools.

* Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.

* Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.

* Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.

* Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.

* Monitoring outstanding support requests and working towards agreed service levels.

* Working with external suppliers to investigate technical problems and minimise disruption to school services.

What we are looking for:

* NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.

* Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.

* Experience providing first and second-line IT support.

* Good working knowledge of Microsoft Windows and Office 365.

*

Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.

*

Ability to administer networks, maintain security and services, and keep full records of changes, errors and adaptations.

* An understanding of the legal, security and ethical considerations surrounding IT use within schools.

* A full UK driving licence and access to a suitable vehicle.

* Experience supporting IT systems within schools, academies, Trusts, colleges, universities or other educational environments would be preferred.

The candidates from the following background will be considered:

* IT Technician, ICT Technician, IT Support Technician, IT Engineer, IT Support Engineer, ICT Engineer, ICT Support Technician, 1st Line Technician, 2nd Line Technician, 1st Line Support Technician, 2nd Line Support Technician, Helpdesk Technician, Service Desk Technician, IT Helpdesk Support or in a similar role.

If you have a background in IT support and enjoy helping users overcome technical challenges, this is an excellent opportunity to develop your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. xjnqpsq It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Ad ID: 5419328499