It Support Analyst

Description

Job Overview

We are seeking an enthusiastic and capable IT Support Analyst to join our IT Service Desk team, providing first- and second-line support for the IT and communication software, systems and technologies used across the Group, in a predominantly Microsoft environment.

The primary focus is application support, including our bespoke line-of-business system, Zeus, but the role is varied and covers all aspects of IT and telecoms. You’ll also play a key part in projects to improve our systems and procedures, including upgrading our IT infrastructure.

About Us

Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK.

Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards. As a private company, we are continually investing in innovative technology and sustainable growth. This has enabled us to combine a deep understanding of our clients’ requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulation.

Key Responsibilities (will include but not limited to)

Record, respond to and resolve IT issues raised by colleagues, professionally and promptly.

Support and administer Zeus, our bespoke line-of-business system, including customising reports and bulk data uploads.

Support Office 365 and SharePoint Online, and help colleagues with Excel formulas and Power Automate.

Write simple SQL queries to update data and extract management information.

Get involved in project work to improve our IT systems and infrastructure.

Carry out user and mailbox administration.

Manage the distribution of mobile phones and associated hardware.

Maintain hardware and software asset lists and databases.

Configure, install and maintain PCs, printers and other IT equipment.

Key Skills & Experience

Previous application support experience.

At least 1 year’s experience supporting 20+ Windows workstations in a busy business environment.

Windows 11 and Microsoft Office installation, configuration, administration and support.

Network cabling and TCP/IP fundamentals.

Familiarity with Windows Server, VMware, Microsoft SQL & Reporting Services and mobile device management (AirWatch/Soti) desirable.

Ability to understand and write SQL queries desirable.

HNC or better in a computer-related discipline, or Microsoft Certified Desktop Support Technician (or higher), desirable.

Grade Structure

The role spans grades G1–G4 by experience, line tier and autonomy:

* G1 – Senior/second-line support handling complex issues and mentoring.

* G2–G3 – Established support across first/second line.

* G4 – First-line/service-desk support with development path.

Personal Attributes

Customer-focused, with excellent written and verbal communication skills.

Logical approach to problem solving and detail-oriented.

Strong teamworking and interpersonal skills, including negotiation and mediation.

Well organised and able to work unsupervised to tight deadlines.

Flexible and adaptable, and comfortable working outside normal business hours when needed.

Results-driven with a continuous improvement mindset.

Personality Type

* PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.

* CHALLENGING – We’re always looking to improve and find the best way.

* DETERMINED – Things aren’t always easy, and change is hard, but we need to keep evolving. You’ll want to see things through to completion, even when the going gets tough.

* GROUNDED – We’re down to earth and straight-talking; this isn’t a glamorous industry, but it is fascinating, and you’ll need to be comfortable dealing with a wide range of personalities. xjnqpsq

* INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts.

Some of the benefits we offer

Competitive Salary

Death in service benefit

Company Pension Scheme

Opportunities for career development and professional training

Employee Wellbeing and Rewards Programme

Discounted white goods

Onsite gym (Head Office)

Generous holiday allowance - 33 days holidays (including Bank Holidays),

A genuinely interesting, varied and fast-moving work environment

Discounts on our recycled IT and domestic appliances

Benefits:

* Company pension

* Death in service

* Generous holiday allowance with buy/sell scheme

* Colleague discount

* Free parking

* On-site gym

* On-site parking

Ad ID: 5419323879