Contact DCS Recruitment Limited
DCS Recruitment Limited
IT Support Analyst
Maidstone, Kent
- Hours
- Full Time
- Posted
- 5 hours ago
- Salary
- £25,000 - 31,000 - Annum
- Recruiter
- DCS Recruitment Limited
- Closes
- 12 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
IT Support Analyst
Kent | Full-time | Permanent
£25,000 - £31,000 per annum plus benefits!
Overview
Join a successful and collaborative TechOps team within the housing sector. Our client excited to be searching for an IT Support Analyst who will play a part in supporting SLA levels and delivering exceptional service across their organisation.
About the role
You'll be the go-to person for technical assistance and support, helping colleagues and maintaining internal systems. From troubleshooting hardware and software issues to ensuring IT infrastructure is performing at its best, your role will be central to keeping everything running smoothly.
What you'll be doing
Provide first-line technical support for hardware, software, and network-related issues
Respond promptly to support tickets and service requests
Install, configure, and maintain IT equipment (desktops, laptops, printers, mobiles)
Troubleshoot software applications, operating systems, and network connectivity
Support and maintain Active Directory, file servers, and admin tasks
Carry out maintenance, updates, and backups to ensure system reliability
Assist with software and hardware upgrades
Collaborate with the IT team to improve internal processes
Keep detailed documentation of support cases, configurations, and processes
What you'll need
Proven IT support experience or a similar role
Strong knowledge of Windows & Mac OS, network protocols, and troubleshooting
Experience with Microsoft Office Suite, Active Directory, Intune and remote desktop tools
Confident with hardware setup & configuration (PCs, printers, networking devices)
Excellent communication & problem-solving skills
Ability to manage multiple tasks under pressure
High attention to detail and a customer-first approach
IT certifications such as CompTIA A+ or MCITP (or equivalent) are a plus
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Ad ID: 5416940226
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