Dialler Analyst

Description

Money Expert – Dialler Analyst

Location: Chester

Job Type: Full-Time

Salary: £28,000–£30,000 DOE

Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.

Why Join Us?

Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.

The Role

You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency.

Key Responsibilities

Optimise dialler performance to maximise productivity and achieve compliance targets

Build and maintain dialler campaigns accurately and efficiently

Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy

Provide reporting, insights, and recommendations to improve performance

Ensure compliance with regulatory and internal standards

Maintain dialler system stability and minimise downtime

Identify opportunities for automation and process improvement

Work closely with operations to align dialler strategy with campaign objectives

Skills & Experience

Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes

Strong analytical skills with the ability to interpret data and make performance-driven decisions

Understanding of contact centre KPIs and dialler compliance xjnqpsq requirements

Ability to troubleshoot issues and implement effective solutions

What We Offer

Competitive salary

28 days holiday (including bank holidays), plus an extra day per year of service

Career progression opportunities

Ongoing training and support

Company pension

Wellness & Wellbeing programme

MEX Rewards

Christmas and New Year shutdown

On-site parking

Equal Opportunities

Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

Ready to Join Us?

If you're interested in joining the team, click Apply Now

Ad ID: 5418465783