Customer Service Specialist

Description

Customer Service Representative Opportunity, near Chester

Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?

We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer.

If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.

About the Role

Position: Customer Service Representative

Role: Permanent, Full time

Location: Wrexham, hybrid working

Salary: Up to £29,000 depending upon experience

Benefits: 25 days holiday, pension, private medical, free parking

What You'll Do:

As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:

* Responding to customer queries via phone, email, and chat in a timely and professional manner.

* Troubleshooting and resolving customer issues with efficiency and empathy.

* Providing product information and guidance to help customers make the most of their products

* Collaborating with team members and other departments to improve processes and customer satisfaction.

* Documenting and tracking customer interactions and feedback to help them continually improve our service.

What We're Looking For:

* Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.

* Problem-Solving Abilities: You love tackling challenges and finding creative solutions.

* Empathy: You understand customer needs and show genuine care in addressing their concerns.

* Tech-Savvy: You are comfortable using various software and are quick to learn new systems.

* Team Player: You work well with others and enjoy being part of a collaborative environment.

* Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!

**Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role

Ad ID: 5416911377