Customer Service Representative - Newcastle, UK

Description

Role: Customer Service Agent

Type: Contract (6 Months with potential extension)

Location: Newcastle, UK

Working Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

Acting as first point of contact for Personal Loans account holders via inbound calls

Take responsibility for managing customer information in line with GDPR experience

Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service

Striving to ensure a first-outcome resolution for our customers

Able to work in a fast-paced environment while ensuring that processes & procedures are followed

Can ensure that customer records are kept accurate and up to date

Able to achieve Key Performance Indicators such as Average Handling TimeRequired:

Call Centre/Contact Centre Experience

Customer Service ExperienceDesirable:

Financial Customer Service Experience

Personal Loans Service Experience

Customer Records ManagementThis is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. xjnqpsq sukkala2 @ randstaddigital. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy

Ad ID: 5418890097