BA - Remote Access

Description

Remote Access Business Analyst - Contract Position - Hybrid role - £700 P/D

We are seeking an experienced and highly capable Business Analyst to support a major remote access transformation programme across corporate, retail, and operational technology environments within a large-scale FMCG.

This role will play a key part in uncovering and documenting currently undefined business requirements relating to Azure Virtual Desktop (AVD), Zscaler, remote access services, OT/IoT connectivity, and secure access workflows. Working closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders, the successful candidate will help shape future-state solutions and ensure requirements are clearly defined, prioritised, and aligned to operational and security objectives.

Key responsibilities:

Lead workshops, stakeholder interviews, and discovery sessions across corporate, retail, and OT environments

Gather, analyse, and document functional and non-functional requirements related to remote access, AVD, Zscaler, and secure connectivity

Map current-state and future-state processes, identifying gaps, risks, pain points, and undocumented dependencies

Produce high-quality documentation including BRDs, user stories, process maps, data flows, decision logs, and acceptance criteria

Work closely with technical and architecture teams to ensure requirements are feasible and aligned to solution design

Support solution option analysis, highlighting business impacts, dependencies, and risks

Capture retail and store-specific requirements including POS systems, handheld devices, IoT sensors, and operational workflows

Support OT remote access requirements including segmentation, secure device connectivity, and operational constraints

Ensure requirements traceability throughout delivery, testing, UAT, and operational handover

Act as the bridge between business and technical teams to ensure alignment and clear communication throughout the programme lifecycle

Key skills & experience:

Proven Business Analyst experience within infrastructure, security, cloud, or remote access transformation programmes

Strong understanding of Azure Virtual Desktop (AVD), remote access workflows, application delivery, and user personas

Experience with Zscaler (ZIA/ZPA) or similar secure remote access technologies

Exposure to Operational Technology (OT) and IoT environments, including connectivity and security considerations

Experience working within retail or FMCG environments, ideally supporting store-based technology

Strong requirements gathering, process mapping, and stakeholder management skills

Experience producing user stories, acceptance criteria, and process documentation for engineering and delivery teams xjnqpsq

Ability to translate technical concepts into clear business language

Strong analytical mindset with the ability to identify gaps, dependencies, and risks across complex environments

Understanding of identity, access management, and cloud security principles

Desirable:

Experience with Active Directory, Entra ID, or hybrid identity environments

Knowledge of zero trust architecture, segmentation, and secure access models

Exposure to POS systems, handheld devices, and store technology platforms

Experience supporting UAT and validation activities

Familiarity with Agile delivery environments and sprint-based delivery models

Details

£700 per day

Inside IR35

Hybrid working

3 days onsite in Paddington

Initial 3–6 month contract

Remote working/work at home options are available for this role.

Ad ID: 5418618774