Administrative and Technical Assistant

Description

Administrative and Technical Assistant

Location: London

Salary: Circa £26,000 (dependent upon experience)

Hours: Monday – Friday, 8:30am – 5:30pm (1-hour lunch break)

Are you highly organised, proactive, and tech-savvy?

Do you enjoy supporting a busy team and being the go-to person who keeps everything running smoothly?

If so, we’d love to hear from you.

We are seeking an Administrative and Technical Assistant to join our London-based technical support team. This role is vital in ensuring we deliver excellent service to our clients and provide seamless coordination within the team.

The Role

You will be the first point of contact for many client enquiries, responsible for managing inbound communications, coordinating workloads and diaries, onboarding new clients, and liaising with suppliers. Over time, you’ll also develop the skills to provide basic technical support, helping our team deliver the highest level of service.

Key Responsibilities

Answer and manage inbound client enquiries promptly and professionally

Coordinate technical support requests and assist with scheduling site visits

Respond to new business enquiries and coordinate responses with the technical team

Support onboarding of new clients and maintain excellent client relationships

Identify opportunities to improve client support processes

General office administration and maintaining a professional office environmentSkills & Experience Required Essential:

Experience working on Apple/Mac systems

Previous experience coordinating and supporting team workloads

Excellent written and verbal communication skills

Strong planning skills and attention to detail

Ability to manage multiple tasks and priorities independentlyDesirable:

Higher education qualification

Experience within an IT or technical support environmentPersonal Qualities We’re looking for someone who is:

Resilient, motivated, and proactive

Friendly, outgoing, and positive

A strong team player but equally confident working independently

Able to use initiative and common sense in problem-solvingWhat We Offer

Competitive salary of £26,000 (dependent on experience)

Supportive and friendly team environment with opportunities to develop technical knowledge

A role where no two days are the same and your contribution makes a real impact

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

Ad ID: 5416987077