2nd Line IT Support Engineer

Description

2nd Line IT Service Desk Analyst

Salary: Up to £40,000 (depending on experience)

Location: South Coast / Hybrid considered

Full-time, Permanent

I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team.

This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack.

The Role

As a 2nd Line IT Service Desk Analyst, you’ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business.

You’ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems.

Key Responsibilities

Provide 1st and 2nd line IT support via phone, email, remote tools and in person

Troubleshoot hardware, software and networking issues

Escalate complex incidents to senior engineers when required

Log and manage incidents through the service desk ticketing system

Maintain and update technical documentation and knowledge base articles

Assist with system administration and infrastructure support

Provide training and guidance to users and junior engineers

Monitor recurring incidents and help identify long-term solutions

What We’re Looking For

Previous experience in an IT Service Desk / Technical Support role

Strong troubleshooting experience with:

Windows OS

Microsoft 365

Active Directory

Microsoft Teams

Entra / Intune

Understanding of basic networking concepts

Experience using a ticketing system (SolarWinds or similar)

Excellent communication and customer service skills

Desirable xjnqpsq Experience

Experience with any of the following would be advantageous:

TeamViewer or remote support tools

Legal industry systems such as SpeechWrite, Partner, Oyez

IRIS or Sage

SaaS / PaaS environments

What’s on Offer

Salary up to £40,000 depending on experience

Opportunity to work with a supportive IT team

Exposure to a modern Microsoft technology environment

Professional development and training opportunities

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN

Ad ID: 5417987101