2nd Line Engineer

Description

2nd Line IT Engineer

Location: Cheltenham – Hybrid Working

Salary: Up to £37,500 + Benefits

Job Type: Permanent, Full-Time

About the Role Our client is an established IT services business providing managed IT support and technical solutions to a diverse range of business customers.

They are looking for an experienced 2nd Line IT Engineer to join their technical team, supporting customers across a varied technology environment.

This is a hands-on role where you'll be responsible for resolving escalated technical issues, supporting Microsoft and cloud technologies, and assisting with wider infrastructure projects.

What You'll Do:

Provide 2nd line technical support across a range of customer environments

Investigate and resolve escalated hardware, software and connectivity issues

Support Microsoft 365, Windows Server and Active Directory

Troubleshoot networking issues including DNS, DHCP and TCP/IP

Support laptops, desktops, servers and other business IT equipment

Assist with cloud technologies and Microsoft-based infrastructure

Carry out installations, upgrades and technical changes

Provide remote and occasional onsite support to customers

Take ownership of tickets through to resolution

Maintain clear and accurate technical documentation

Escalate complex issues to senior engineers where appropriate

Contribute to infrastructure projects and ongoing service improvements What We're Looking For:

Previous experience in a 2nd Line IT Support or IT Engineer role

Strong knowledge of Windows and Microsoft 365

Experience with Active Directory and user administration

Good understanding of networking, including DNS, DHCP and TCP/IP

Strong hardware and software troubleshooting skills

Experience supporting cloud and server environments

Excellent communication and customer service skills

Strong problem-solving ability and attention to detail

Ability to manage your own workload xjnqpsq and prioritise effectively

Previous MSP experience would be advantageous Why Join?

Salary up to £37,500

Hybrid working in Cheltenham

Join an established and growing IT services business

Work across a varied range of customer environments

Exposure to Microsoft, cloud, networking and infrastructure technologies

Opportunity to work on technical projects as well as BAU support

Supportive and collaborative technical team

Clear opportunities for professional development and career progression Apply now if you're an experienced 2nd Line Engineer looking for a varied role where you can continue developing your technical career

Ad ID: 5419007630