Contact Bennett and Game Recruitment LTD
Bennett and Game Recruitment LTD
1st Line Support Engineer
Waterlooville, Hampshire
Contact Bennett and Game Recruitment LTD
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- £26,000 - 35,000 - Annum
- Recruiter
- Bennett and Game Recruitment LTD
- Closes
- 08 Dec 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
Bennett and Game are partnering with an IT & Cyber Security company actively looking to take on a Junior Engineer to assist in the growth within their business based in Waterlooville.
This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles.
As a 1st Line Engineer, you'll be the first point of contact for our customers when issues arise. Your primary responsibility is to deliver friendly, professional support and learn fast.
1st Line Support Engineer Job Overview
Respond to incoming support requests via phone, email, and ticketing system.
Log and triage tickets accurately.
Resolve straightforward technical issues with support from the team.
Escalate more complex issues appropriately.
Maintain clear and professional communication with clients.
Follow internal documentation and standard operating procedures.
Engage in training, shadowing, and continual learning.1st Line Support Engineer Job Requirements
A genuine interest in IT and a willingness to learn.
Some exposure to IT support or customer service is a plus, but not required.
Great communication skills.
Attention to detail and ability to follow processes.
Friendly and professional attitude.
Curious, self-motivated, and a team player. xjnqpsq 1st Line Support Engineer Salary & Benefits
£26,000-£35,000 base salary DOE
Monday - Friday (office hours)
Full on the job training and certifications28 days holiday (inclusive of bank holidays)
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for
Ad ID: 5419130174
Stay Safe
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 6