Right at Home Wandsworth & Lambeth

Description

Our Clients receive their care the way they want, at a time when they want to have it delivered.
They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our Clients and their families can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept accessible in the Clients’ homes and any concerns can be easily addressed through a call to the office.

Our Carers want more than a job.
They want to make a difference in the lives of those in their care.
To ensure only the best Carers join us, we have a rigorous selection process in place that includes personal interviews, competency testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the Carer to look after my own mother in her home? We only recruit if the answer is a definite ‘YES’.
Once a Carer meets our strict criteria, it’s just the beginning.
Each goes through a training and orientation process that guides them through our Right at Home values and standards, going above and beyond the national legal requirements.
They are given training on issues that help them develop as better overall Carers, as well as training on dealing with very specific situations they may come across in their role.

Behind the scenes we understand it is crucial that our Clients, their families and our staff receive the very best support and expertise from the Right at Home team.
This is why our Manager was chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field.
They know all of their Clients’ circumstances and keep their fingers on the pulse of their changes.
They work in partnership with the Client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
Carers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.

Ad ID: 80000607909