Soft Play Centre Manager

Description

We are looking for an experienced and proactive Soft Play Centre Manager to take full operational and commercial responsibility for a standalone soft play centre.

You will oversee the day-to-day running of the centre, ensuring we provide a safe, clean, welcoming and enjoyable environment for children and families. This is a hands-on management role with responsibility across health and safety, staffing, customer experience, operations and financial performance.

The role requires a flexible approach to working hours, including evenings, weekends and peak periods, in line with the needs of the centre.

Responsibilities:

Manage the day-to-day operations ensuring an efficient and welcoming service Handle guest inquiries and complaints, resolving issues promptly and professionally. Ensure the centre complies with all relevant legislation, regulations, health & safety, industry standards and safeguarding requirements. Oversee cleanliness, safety checks and equipment maintenance, carrying out weekly checks and managing faults and repairs reactively and proactively. Lead and manage the centre team, training, rotas, performance, absence and day-to-day staffing, including hands-on support during busy periods and staff shortages. Monitor customer feedback and implement improvements to enhance the overall experience and opportunities to increase revenue. Oversee bookings, and and events, ensuring a high-quality and smooth delivery. Support marketing and promotional activities (social media, local partnerships, events) Desired:

Proven experience in a similar setting. Strong leadership skills with the ability to motivate and develop a team Excellent customer service skills with a focus on creating positive guest experiences Knowledge of health and safety regulations related to indoor play areas or similar environments Flexible availability, including weekends and school holidays Benefits:

Company events Company pension Gym membership On-site parking

Ad ID: 5419120462