Head Therapist

Description

It couldn't be a better time to join the team at the St Michael's Hotel and Spa!

We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.

The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues.

Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here.

Responsibilities

Lead and support the therapist team on a daily basis

Deliver high-quality treatments to an exceptional standard

Ensure treatment protocols and spa standards are consistently followed

Support training, coaching, and development of therapists

Monitor treatment room presentation, cleanliness, and stock levels

Drive retail sales and treatment upgrades

Handle guest feedback professionally and efficiently

Assist with rota management and operational organisation

Maintain health & safety, hygiene, and compliance standards

Support the Spa Manager with overall spa performance and operations

Requirements

NVQ Level 3 Beauty Therapy qualification (or equivalent)

Previous spa experience essential

Senior therapist or supervisory experience preferred

Strong massage and facial treatment experience

Excellent communication and leadership skills

Professional, reliable, and guest-focused

Passion for wellness, hospitality, and luxury service

Flexible to work weekends, evenings, and busy periods when required

What We Offer

Competitive salary of GBP31,200

Commission and retail incentives

Staff discounts and spa benefits

Ongoing training and development

Supportive team environment

Schedule

Full-time

Weekend availability required

Day shifts including bank holidays are required

Experience

Spa Therapist: 2-3 years (preferred)

Leadership or Senior Therapist experience: 1 -2 year (preferred)

Licence/Certification

NVQ Level 3 Beauty Therapy (required)

If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to .

Pay: GBP31,200.00 per year

Application question(s):

Level 3 Beauty Therapy or Equivalent

Experience:

senior therapy: 1 year (required)

Spa : 2 years (required)

Work Location: In person

Ad ID: 5418389168