Customer Care Coordinator

Description

We are looking for a Customer Care Co–ordinator to join a global leader in Manufacturing and Engineering. Based in Bolton, this well–established company specialises in Manufacturing, offering both standard and bespoke solutions to a diverse client base.

The Customer Care Co–ordinator will act as a vital link between the business and its customers, ensuring exceptional service within a Manufacturing environment. You will play a key role in supporting the implementation of a new ERP system, improving internal processes, and building strong relationships with both internal teams and external clients. This is an excellent opportunity for someone looking to develop their career within a supportive and forward–thinking company.

Hours: 38 per week Monday to Thursday 7:30 am to 4:00 pm and Friday 7:30 am to 12:50 pm. Salary: GBP30,000 GBP35,000 dependent on experience.

Key Responsibilities of the Customer Care Co–ordinator:

Respond promptly and professionally to customer enquiries via phone, email, and online platforms. Process orders, returns, and exchanges accurately using ERP and CRM systems. Champion the effective use of the CRM system to support customer experience and internal reporting. Liaise with Production, Planning, and Quality teams to ensure accurate and timely deliveries. Communicate proactively with customers regarding order updates, delays, or resolutions. Manage customer complaints with a focus on identifying root causes and driving solutions. Provide administrative support to the Sales team, including quotations and customer account tasks. Maintain clear and accurate customer records, including communication logs and feedback. Support continuous improvement projects within the customer care function. Customer Care Co–Ordinator Key Skills, Experience and Qualifications:

Previous experience in a Customer Service or Sales Support role, ideally within the Manufacturing, Engineering, or Industrial sectors. Strong communication and interpersonal skills with a customer–first approach. Detail oriented and organised, able to manage multiple priorities effectively. Confident using Microsoft Office and ERP/CRM platforms such as SAP, Oracle, or Salesforce. A proactive problem–solver who is adaptable and works well under pressure. Team–oriented with a flexible attitude and willingness to learn. GCSEs or A–Levels (or equivalent) required. Additional certifications or relevant qualifications would be an advantage. Language skills are desirable but not essential. Benefits:

Generous holiday allowance including 25 days plus statutory bank holidays. Pension scheme to help you plan for the future. Health and wellbeing support through an employer funded cash plan and access to confidential counselling services. Convenient on site parking available to all employees. Opportunity to join the Cycle to Work initiative. Thorough onboarding process with full training provided. A workplace culture that promotes growth, collaboration, and inclusivity. Career development opportunities with a strong focus on internal progression. This Customer Care Co–ordinator vacancy is being advertised by S&D Trade Recruitment, who are operating as an employment business.

Ad ID: 5417264207