Sales Administrator

Description

Are you an organised and customer-focused Sales Administrator looking for a role where you can make a real impact?

We're seeking a proactive and detail-oriented individual to become a key part of our operations team, providing outstanding support to customers and ensuring orders are processed efficiently from enquiry through to delivery.

Working closely with Sales, Production, and Logistics, you'll play a vital role in maintaining excellent customer relationships, coordinating orders, resolving queries, and helping deliver a first-class customer experience.

This is an excellent opportunity for someone who enjoys working in a fast-paced manufacturing environment and takes pride in delivering exceptional customer service.

The Role

As a Sales Administrator, you will be responsible for:

Acting as the first point of contact for customer enquiries via phone and emailProcessing customer orders accurately and efficiently from receipt through to deliveryProviding customers with order updates, lead times, and delivery informationManaging order queries, returns, and account-related enquiriesMaintaining accurate customer and order information within the ERP systemLiaising with Production, Logistics, and Sales teams to ensure orders progress smoothlyResolving customer issues in a professional and timely mannerBuilding strong relationships with customers and understanding their requirementsEscalating technical or warranty-related queries to specialist teams when requiredSupporting continuous improvements within customer service and order processing activities

What We're Looking For

Previous experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration roleStrong communication skills with a professional and friendly approachExcellent organisational skills and attention to detailExperience managing multiple tasks and priorities effectivelyConfident using ERP, MRP, CRM, or order management systemsA proactive and solutions-focused mindsetAbility to work collaboratively with internal departmentsExperience within manufacturing, engineering, automotive, or technical product environments would be advantageous

What's in it for You?

Opportunity to join a successful and growing manufacturing businessSupportive and collaborative team environmentVaried role with exposure across sales, operations, production, and logisticsLong-term career development opportunitiesStability of a permanent position within an innovative engineering-led organisation

Apply Now

If you're an organised and customer-focused administrator who enjoys building relationships, coordinating orders, and delivering excellent service, we'd love to hear from you.

Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website

INDENG

Ad ID: 5418873663