Field Service Engineer

Description

Field Service Engineer Wastewater & Pump Systems

Company: Serious

Reporting to: Head of Engineering / Operations Manager

About the role

Serious is looking for an experienced Field Service Engineer to carry out planned maintenance, fault finding, repairs and installations across sewage treatment plants, pumping stations, grease management systems and associated equipment.

This is a practical, hands-on role suited to someone with strong mechanical and electrical skills, experience of sewage treatment and pumping systems, and an understanding of wastewater treatment processes.

You will work directly with customers, diagnose technical problems and help keep their systems operating safely and efficiently.

Your responsibilities

Carry out planned servicing, inspections and reactive maintenance on sewage treatment plants, pumping stations and associated equipment.

Diagnose and resolve mechanical, electrical and process faults, including issues with pumps, motors, drive mechanisms and control systems.

Repair and replace defective parts and equipment in line with manufacturers recommendations and good industry practice.

Assess treatment processes and system performance, identifying improvements where required.

Install and commission grease management equipment.

Undertake site surveys and investigations to assess repairs, replacements, upgrades and installation requirements.

Produce clear and accurate service reports, including equipment details, findings and recommended works.

Provide the information needed for colleagues to prepare customer quotations and proposals.

Offer technical advice and support to customers and colleagues, both on site and by telephone.

Respond to emergency and out-of-hours call-outs as required.

Maintain company tools, equipment, vehicle condition and stock levels.

Work safely, professionally and courteously, representing Serious at customer sites.

Essential skills and experience

Relevant experience servicing and repairing sewage treatment plants and sewage pumping systems.

A sound understanding of wastewater treatment processes and correct desludging practices.

Strong practical mechanical and electrical knowledge, particularly pumps, motors and control systems.

Proven fault-finding and diagnostic skills.

The ability to assess technical problems and recommend practical solutions.

Clear written and verbal communication skills, including accurate service reporting.

Confidence using IT systems, including Microsoft Word, Excel and CRM systems.

The ability to work independently, manage priorities and make sound decisions under pressure.

A customer-focused approach and the ability to build positive working relationships.

Commercial awareness, making effective use of time, materials and resources.

Qualifications

Technical knowledge and ability at ONC, HNC or HND level in engineering or maintenance.

An 18th Edition electrical qualification would be an advantage.

Working requirements

The role involves extensive nationwide travel, with overnight stays and working away from home when required. Flexibility is essential, including a willingness to attend emergency and out-of-hours call-outs.

About you

You will be a dependable, enthusiastic engineer who takes pride in doing a job properly. You should be comfortable working both independently and as part of a team, with a practical approach to problem solving and a commitment to excellent customer service.

Ad ID: 5419292851