Product Support Manager

Description

Product Support Manager Kempston, Bedford GBP50,000-GBP60,000

Do you know your way around power and electronic equipment? Have you moved from engineering into after-sales? This is a chance to take ownership of a product range end to end, from the factory to the customer and back again.

The company

Our client is a global engineering manufacturer of complex electronics and power-conversion equipment. With a lot of new product launches and a worldwide sales presence, it s a growing business with plenty of room to make your mark.

The role

You ll be the link between Engineering, Sales and Service. You ll make sure the products perform in the field and that what s learned there improves the next generation. You will:

Lead the warranty process, filtering claims, analysing trends monthly and feeding back to Finance Drive repeat technical issues to a permanent fix, working closely with Engineering Coordinate and release Technical Service Bulletins and manage them through to closure Answer technical sales queries and carry out full specification reviews Work with the COO on transfer pricing, factory discounts and lead times Manage the configuration and pricing tool, so orders flow smoothly from sale to delivery Bring new products to the sales team, covering benefits, pricing and how they compare with competitors Coordinate product training for area service technicians and area sales managers Report monthly on warranty costs, service bulletin accruals and team KPIs What you ll need

A BEng in engineering, or equivalent experience After-sales experience, with strong root-cause analysis skills (8D, Ishikawa, DMAIC or similar) Clear communication and the ability to build relationships across time zones and cultures Comfort with large volumes of data and a sharp eye for detail Experience coordinating engineers in the field, with a good grasp of health and safety The ability to juggle several priorities and see them through Power electronics experience would be a real advantage, but isn t essential What s on offer

GBP50,000 GBP60,000 salary Monday - Friday. Fully on site A broad, visible role in a growing business, working closely with senior leadership How to apply

Apply now with your CV, or contact Will Drake at Octagon on (phone number removed)

Ad ID: 5419342185