Field Technician

Description

Field Technician - UK

Guildford

Salary 25,000- 30,000

Day to day Key Responsibilities

We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines.

The main targets of this position are to develop aftersales activities and achieve Customer satisfaction.

Your mission:

Perform visit to customers for repair and detect qualified leads

Promote Service contracts (extended warranty, annual maintenance, calibration)

Maintenance on medical devices in the workshop and at customers place

Perform failure finding on returned devices

Perform mechanical/electrical repairs

Perform functional testing and electrical safety tests

Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)

Perform reprocessing of our Rental/Loan/Trial fleet of devices

Assist with spare part warehouse inventory and management

Assist the warehouse team for end of period

Assist the field sales team on request

Cooperate with the hotline support and customer service teams

Assist in documentation preparation for QA

Support on analysis reports and feedback adequate information

Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation

Requirements

Ability to sell service contracts, accessories and share qualified leads with sales team

Ability to troubleshoot, test and repair technical equipment

Ability to work on own initiative with minimal supervision

Good organizational skills to work on multi-tasks with sense of urgency and travels planning

Good analytical, communication and reporting skills

Awareness of electrical and mechanical health and safety issues

Self-organized, problem-solving, attentive, and motivated

Team and customer oriented

Available to travel abroad for training and to travel in UK/Ireland to visit customers (

Ad ID: 5418010710