Warehouse Operative

Description

Purpose of the Warehouse Team

The Warehouse Team is responsible for ensuring the efficient handling, storage, movement, and dispatch of products within the branch. The team supports customer satisfaction and branch performance by maintaining high standards of accuracy, safety, stock control, and operational efficiency.

Purpose of the Role

To support the efficient day-to-day operation of the warehouse and branch by ensuring goods are received, stored, picked, packed, and dispatched accurately and safely while providing excellent customer service and operational support.

The role also supports trade counter and branch activities to help ensure customers receive a professional and efficient service experience.

Key Responsibilities

* Pick, pack, and prepare customer orders accurately and efficiently.

* Receive and process goods-in deliveries, checking for discrepancies or damages and reporting issues promptly.

* Load and unload vehicles safely and efficiently.

* Support trade counter operations and assist customers where required.

* Maintain accurate stock handling and support continuous stock checks and annual stock take activities.

* Work within agreed service level standards to ensure timely order fulfilment and customer satisfaction.

* Maintain warehouse organisation, cleanliness, and safe working practices at all times.

* Support efficient branch operations and help maintain high operational standards.

* Complete required administration accurately and efficiently.

* Communicate effectively with colleagues, customer service teams, and branch management.

* Work proactively with internal teams and external providers to help ensure smooth operational processes.

* Identify and escalate operational issues that may impact customer service or efficiency.

* Support branch and trade counter cover during periods of absence or increased workload.

* Maintain company property and equipment to the required standards.

* Represent the company professionally at all times, maintaining appropriate standards of appearance and behaviour.

* Support out-of-hours customer service requirements where necessary.

* If required to make deliveries, carry out daily vehicle checks and maintain vehicle cleanliness in line with company standards.

* Carry out any additional duties as requested by management.

Skills and Experience

* Previous experience in a warehouse, logistics, or branch operations role desirable.

* Good communication and teamwork skills.

* Ability to work effectively in a fast-paced environment.

* Good organisational skills and attention to detail.

* Understanding of stock handling and warehouse processes desirable.

* Ability to follow health and safety procedures consistently.

* Basic IT and administration skills desirable.

* Product knowledge or willingness to learn company products and procedures.

* Full UK driving licence desirable if delivery duties are required.

What Success Looks Like

Orders are picked, packed, and dispatched accurately and efficiently.

Warehouse operations run safely, smoothly, and efficiently.

Stock accuracy and warehouse organisation are maintained to high standards.

Customers receive reliable and professional service support.

Operational issues are identified and resolved proactively.

Positive contribution to branch efficiency, teamwork, and customer satisfaction.

Strong alignment with company values and operational standards.

As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook.

Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.

Core Values

All employees are expected to live and work by our core values, and we use these to guide behaviours and performance:

Committed – We take ownership and deliver on our promises.

United – We work as one team to achieve shared goals.

Engaged – We care about our customers, colleagues, and the business, showing energy and enthusiasm in everything we do.

Straightforward – We keep things simple, honest, and clear in the way we communicate and act.

Behaviours & Expectations

Committed:

Takes ownership of operational tasks and responsibilities.

Maintains high standards of accuracy, safety, and reliability.

Works efficiently to support customer satisfaction and branch performance.

United:

Works collaboratively with colleagues across warehouse, trade counter, and branch teams.

Supports team members and contributes positively to branch operations.

Builds strong working relationships with customers and colleagues.

Engaged:

Demonstrates a positive and proactive attitude in daily work.

Supports excellent customer service through efficient operational support.

Contributes ideas and support for continuous improvement.

Straightforward:

Communicates clearly and professionally with colleagues and customers. xjnqpsq

Follows procedures consistently and accurately.

Escalates operational or customer issues appropriately and promptly

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