Technical Service Coordinator

Description

Job Title: Technical Service Coordinator

Location: Northampton

Salary: Up to £35,000

Schedule: Monday to Friday, Day Shifts – 40 hours per week

Key Duties of the Technical Service Coordinator:

KPI & Reporting

Daily chasing with external suppliers, with system updates on time to completion

Weekly completion of the WIP report and WIP comparison report

Completion of VOR reporting

Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller

Managing assigned KPI’s and action accordingly

Participate as a member of the Fleet desk teamFleet Desk Support

Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly

Assist with resolution of invoice queries allocated via the query process to the fleet area

Assist satellite workshops & mobile engineers with Fleetwave issues/queries

Support the technical service administrator when requiredFleet Management & Support

Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for service events

Liaise with customers and third-party repairers to book vehicles in for services, including delivery/collection arrangements

Accurate and timely entry of jobs on Fleetwave

Ensure vehicles remain compliant at all times; chase and update WIP and keep customers informed

Chase and check compliance paperwork from suppliers and upload to Fleetwave

Escalate issues arising from service paperwork

Create defect jobs triggered by customers

Process tyre requests, add job details, review reports and obtain recharges

Monitor and action daily movements, including cancellation of service eventsSupplier Management

Monitor daily movements and arrange maintenance solutions for hired vehicles

Source maintenance providers and liaise proactively to plan upcoming services

Establish a network of maintenance providers, setting up supplier accounts and negotiating ratesSkills required for this Technical Service Coordinator role:

Good work organisation

Excellent telephone manner

IT literate (Outlook, Excel, xjnqpsq Word)

Ability to work unsupervised and use initiative

Able to prioritise workload

High level of accuracy and attention to detail

Ability to work under pressure and adapt quicklyQualifications and Experience:

Experience in a commercial vehicle environmentBenefits:

25 days holiday plus your birthday, Christmas Eve, and New Year’s Eve off

Share Save Scheme & Profit Related Pay

Up to 10% pension contribution

Enhanced parental policies and fertility treatment leave

Discounts on shopping, travel, motoring, and more

One paid volunteering day annually

Life Assurance and Personal Accident CoverHow to Apply:

Contact Macy at Kemp Recruitment on (phone number removed)

Ref: INDMM

Ad ID: 5418332601