Service Controller

Description

The strength of the team is each individual member. The strength of each member is the team.”

Service Controller

Farnham

£30,000 – £32,000

Monday to Friday, 7:30am – 5:00pm

22 Days Holiday + Medical & Dental Plans

Are you highly organised, customer-focused, and thrive in a fast-paced environment? We’re recruiting on behalf of our client, for a Service Controller to join their busy Service Department in Farnham.

This is a pivotal role at the heart of the depot — coordinating engineers, managing breakdowns, and ensuring customers receive a responsive, professional service that minimises downtime.

The Role

As Service Controller, you’ll be responsible for coordinating service engineers within your allocated depot and acting as the key communication link between customers and the service team.

You will:

* Coordinate breakdowns and servicing jobs, allocating engineers efficiently

* Maintain consistent communication with customers on live cases

* Log breakdowns and manage incoming service calls

* Process engineer timesheets daily

* Create and issue estimates within 24 hours when additional work is identified

* Send final costings and invoice completed retail work

* Manage WIP and resolve invoice queries

* Arrange cross-hire machines where required (Health & Safety compliance)

* Actively seek new business opportunities

* Support other depot diaries during peak or holiday periods

* Contribute positively to team performance and company success

This role reports directly to the Service Supervisor and plays a critical part in maintaining operational efficiency and customer satisfaction.

What We’re Looking For

We’re seeking someone who is:

* A strong communicator with a professional and diplomatic telephone manner

* Highly organised with excellent time management skills

* Calm under pressure and able to prioritise effectively

* Customer-service driven with a solid understanding of best practice

* A collaborative team player with awareness of team workloads

* Proactive, positive, and solutions-focused

* Confident managing multiple tasks while meeting strict deadlines

Experience within a service coordination, engineering, plant, automotive, or similar environment would be advantageous.

What’s On Offer

* Competitive salary (£30–32k DOE)

* 22 days annual leave

* Medical and dental plans

* Stable, established business

* A supportive team environment

* Long-term career development opportunities

If you’re ready to take ownership of a fast-moving service desk role and be part of a business where organisation and communication truly make a difference, we’d love to hear from you.

Apply now or contact us for a confidential discussion.

Other Opportunities & Referral Scheme

If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.

Confidential Job Search – Silent Search™

Looking for a new role but want to keep things private? With Silent Search™, your details remain anonymous until interview stage. xjnqpsq We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date. If you’d like to learn more, please send your current CV and get in touch

Ad ID: 5417978002