Service Advisor

Description

Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care.

Benefits of a Service Advisor:

Competitive basic salary up to £30,000, depending on experience

OTE of £35,000+ achievable through performance

Working hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays mornings

Supportive, family-oriented working environment

Ongoing training and development opportunities

Clear pathways for career progressionDuties of a Service Advisor:

Serve as the first point of contact for all service customers, ensuring a warm and professional welcome

Efficiently handle customer enquiries via telephone and face-to-face interactions

Book vehicles for service, MOT, or repairs with precise recording of all required information

Liaise with workshop teams to provide updates on vehicle progress

Clearly explain maintenance work, additional repairs, costs, and timescales to customers

Proactively upsell products and services, including service plans, warranties, and accessories

Process invoices, payments, and warranty documentation accurately

Manage aftersales administration, including warranty claims and follow-up calls

Maintain high standards of customer satisfaction and foster customer retention

Ensure smooth customer journey from initial contact through to vehicle collectionRequirements of a Service Advisor:

Previous experience as a Service Advisor or in a similar customer service role within the motor trade

Excellent communication and interpersonal skills

Ability to work efficiently under pressure in a busy environment

Strong organisational skills with attention to detail and IT literacy

Proactive attitude with a focus on upselling and achieving targetsIf you are an experienced Service Advisor seeking a role within a dealership group that values its employees and offers genuine career growth, we would be keen to hear from you.

Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Kettering and Northamptonshire today to discover more about this fantastic opportunity. xjnqpsq

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career

Ad ID: 5418758154