Service Advisor

Description

Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU). You’ll be joining a Service team that prides itself on providing excellent customer care.

Why join us

A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime)

Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.

A family new car scheme is available for close family members (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.

Car insurance is included on both of these car schemes

33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)

Pension scheme which includes permanent health insurance and death-in-service benefit schemes

Share Incentive Scheme

Staff discounts on vehicles, parts, servicing, and accessories

Free Mortgage and pension advice seminars

Cycle?to?Work scheme, including e?bikes

Discounted gym membership

Enhanced Maternity and Paternity policies

Opportunities to progress your career and excellent Manufacturer training

What you’ll be doing

Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.

Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars

Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing

What you’ll bring

Previous experience in a Service Advisor role

Ability to deliver an outstanding customer experience

Good mechanical awareness and understanding of cars and parts

Highly organised with excellent time management skills

Experience of upselling products and services

Assertive and able to handle difficult situations

Knowledge of CDK Drive, Kerridge, SAF

A clean UK driving licence (essential)

Working pattern

You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. xjnqpsq One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)

Interested? Apply NOW

Ad ID: 5418433407