Assistant Service Manager

Description

Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Assistant Service Manager who is highly organised and efficient to join our friendly team.

What you’ll be doing

Assist with organising and controlling the activities of the Service Department so that it provides the highest level of customer service, achieves its annual budget and complies with all relevant RRG and RUK policy and procedures and all relevant legislation

Support the maximisation of manufacturer quality performance measures and associated rewards.

Assist in managing departmental profitability by ensuring direct profit achieves or exceeds budget, and by supporting workshop WIP and workshop debt in line with budget expectations.

Overseeing the volume of work within the workshop and promote the sale of accessories, parts, extended warranties, new and used vehicles

Providing support to ensure full compliance with all manufacturer warranty systems

Coach and support service team members to help them achieve their objectives while delivering performance that meets or exceeds departmental targets

Ensure department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements

Ensure that the RRG Service Customer Process is fully implemented – RRG Service Way

Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)

What we’re looking for

Previous experience in an Assistant Service Manager role

Management / supervisory experience

Knowledge of health and safety regulations

Strong communication skills with the ability to build rapport with customers

Ability to deliver an outstanding customer experience

Business xjnqpsq acumen

Highly organised with excellent time management skills

Knowledge of CDK Drive, Kerridge, SAF

A clean UK driving licence (essential)

Why join us?

A salary of £33,000 pa plus 20% bonus

Company car

33 days annual leave (including Bank Holidays)

Holiday Buy / Sell scheme

Pension scheme with life assurance

Enhanced Maternity and Paternity leave

Discounted gym membership to support your wellbeing

Learning and development opportunities

Clear pathways to progress your career

Interested? Apply now

Ad ID: 5417543408