Veterinary Customer Support and Onboarding Executive

Description

Veterinary Customer Support and Onboarding Executive GBP35,000 to GBP40,000 Basic Salary + up to GBP15k bonus + car allowance

Two Positions Available We are currently recruiting for two Veterinary Customer Support and Onboarding Executives.

Position One

Covering North England and Scotland Position Two

Covering South England and Wales Please state on your application which region you would prefer to cover.

Are you looking for a new challenge? This is an exciting opportunity for someone with previous veterinary practice experience who is looking to move into the veterinary technology sector.

Whether you have worked as a:

Registered Veterinary NurseStudent Veterinary NurseVeterinary ReceptionistVeterinary Care AssistantPractice ManagerAnimal Care AssistantVeterinary AdministratorCustomer Care Advisor within a veterinary practice We would love to hear from you.

Technology experience is desirable but not essential. We are looking for someone who enjoys learning new systems, is confident using technology and can quickly become an expert in new software.

About the Role As an Onsite Customer Support and Onboarding Executive you will become the main point of contact for veterinary practices after they purchase the software.

You will help practices successfully implement the system, train their teams and provide ongoing customer support.

This is a remote role with extensive travel throughout your allocated region.

If you are not onsite for a full week, you will be expected to attend the office in Shropshire one day each week on either Monday or Tuesday.

Flexibility is essential as some onsite training days will be longer depending on customer requirements.

Key Responsibilities Deliver onsite software onboarding to veterinary practicesProvide engaging face to face and online training sessionsSupport Veterinary Surgeons, Registered Veterinary Nurses, Receptionists and Practice Managers with the successful implementation of the softwareProvide second line customer support for more complex customer queriesResolve customer issues quickly and professionallyBuild strong relationships with veterinary practicesWork closely with internal teams to ensure an outstanding customer experienceTravel extensively throughout your region, including overnight stays when requiredEnsure customers get the very best from the software Essential Requirements Previous experience working within a veterinary practice in any capacityExcellent communication and interpersonal skillsAbility to build strong customer relationshipsConfident delivering training to individuals and groupsComfortable learning new technology quicklyAble to work independently in a remote roleFull UK driving licenceHappy to travel extensively across your regionFlexible with working hours when delivering onsite training and support Salary and Benefits GBP35,000 to GBP40,000 basic salaryGBP10,000 to GBP15,000 annual bonusCar allowanceRemote workingComprehensive training programmeCareer progression opportunitiesJoin a rapidly growing veterinary technology business at an exciting stage of growth Why Apply? Use your veterinary knowledge in a rewarding new careerCombine customer service with technology and trainingWork with veterinary practices across your regionJoin an ambitious and growing business where your contribution will make a real differenceEnjoy a varied role with no two days the same If you have veterinary practice experience, enjoy working with people and are excited by technology, training and customer support, we would love to hear from you.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Ad ID: 5418786805