Technical Customer Experience Manager

Description

Job Title: Technical Customer Experience Manager

Salary: GBP65,000 per annum

Job Type: Full Time, Permanent

Location: UK (Including a mix of field-based, office, and remote working)

About us:

At Sunamp we are on a mission to transform the way we generate, store and use heat in our homes and businesses, to help us all make a significant impact on climate change. To do this, we develop and manufacture heat batteries which use phase change materials to provide heat and hot water.

The Role:

The Technical Customer Experience Manager is responsible for ensuring that customers and partners receive an exceptional technical experience throughout the lifecycle of the company's products, from installation and commissioning to long-term operation and service. Combining deep technical expertise with strong communication and relationship management skills, the role acts as a key bridge between field performance, partner capability, and internal product development.

The role will provide advanced technical support, oversee installer and service partner standards, assure installation quality, and lead root cause analysis of field issues. They will maintain a structured knowledge base, deliver training, and ensure that feedback from the field directly informs product improvements and service processes. By fostering trusted relationships with partners, proactively addressing technical challenges, and embedding a culture of quality, the Technical Customer Experience Manager will help maximise customer satisfaction, minimise product downtime, and strengthen brand reputation

Key Responsibilities:

Resolve escalated technical issues and provide remote/onsite supportVet, onboard, and train installer and service partnersLead installation audits and maintain quality standardsConduct root cause analysis and feed improvements into product and process developmentMaintain knowledge bases, technical documentation, and training materialsBuild strong relationships with partners to proactively solve technical challenges What we're looking for:

Strong technical background, ideally in heating, HVAC, or related systemsExperience in troubleshooting complex systems and supporting field teamsExcellent communication and relationship management skillsProactive, solution-oriented mindset with attention to detail Qualifications:

Current up to date electrical qualificationCurrent up to date relevant H&S / CDM qualificationCurrent up to date plumbing qualificationCurrent up to date HVAC qualificationA full clean driving license Why Sunamp?

Join a fast-growing, innovative business committed to low-carbon technology and quality excellence. Make a tangible impact on product performance, partner success, and customer satisfaction while developing your career in a supportive, collaborative environment.

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience in the fields of: HVAC Engineer, Field Services Engineer, Installation Engineer, Maintenance, Services Engineer, Refrigeration and Airconditioning Engineer should apply for this role.

Ad ID: 5417314950