Team Leader

Description

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Role: Call Centre Team Leader

Location: Wythenshawe (office based)

Term: Full Time, Permanent

Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends

Salary: 30,000 DOE + benefits

CCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22.

The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team.

This will be a role that delivers growth through improved skills and behaviours of the team.

Role duties of the Call Centre Team Leader

Build and deliver success plans for the teamEvaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI'sContinually assess the skill levels of the team, implementing remedial plans to enable successSupport personal development planningInspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environmentIndividual coaching sessions for excellenceIdentify and address barriers to success with individuals and the collective teamCollate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.Contribute to operational action plans and initiatives including process and system improvementsArticulate in providing reporting and analysis of the teams performanceEffective management of competencies for both self and the teamDeliver a fantastic customer experience through all interactions from self and the teamExperience required for this Call Centre Team Leader

Evidence leading a contact centre team to successExperience of delivering against against metricsExperience of positively influencing growth and improvement with individualsExperience of different sales and coaching methodologyAttention to detailProven track record of analytical and reporting skillsExcellent time and task management

Please follow the link to apply for this Call Centre Team Leader role based in Wythenshawe.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Ad ID: 5417518897