Service Advisor - Automotive Dealership

Description

Automotive Dealership Service Advisor

Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms.

If you've also worked in the following roles, we'd also like to hear from you: Customer Service Advisor, Aftersales Advisor, Service Receptionist, Automotive Customer Advisor, Car Dealership Customer Service Advisor

SALARY: GBP35,000 OTE (includes a Basic Salary of GBP28,300 per annum) + Generous Benefits (see below)

LOCATION: Croydon, South London

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an Automotive Dealership Service Advisor to join a professional and fast-paced aftersales team within a well-established automotive environment.

As an Automotive Dealership Service Advisor you will act as the key link between customers and technicians, ensuring clear communication, accurate service updates and excellent customer satisfaction throughout the aftersales journey.

Working as an Automotive Dealership Service Advisor, you will manage service bookings, vehicle repairs, customer enquiries and invoicing while promoting additional services and service plans to support customer retention.

This is an exciting opportunity for someone with strong customer service skills, experience in an automotive or dealership setting and a passion for delivering a high-quality customer experience.

DUTIES

Your duties as the Automotive Dealership Service Advisor include:

Customer Service Delivery: Provide a professional and friendly service to customers via phone, email and face-to-face interactionsService Bookings: Manage vehicle service and repair bookings, ensuring efficient scheduling and workflowRepair Estimates: Provide accurate pricing, timescales and explanations for vehicle maintenance and repair workAftersales Support: Act as the main point of contact throughout the aftersales process, keeping customers informedUpselling Services: Promote additional work identified through vehicle health checks and sell service plansCustomer Query Resolution: Handle customer concerns and queries promptly to maintain high satisfaction levelsInvoice Processing: Prepare, explain and process invoices and payments accuratelyCRM & Systems Use: Maintain accurate records using CRM systems and dealership softwareCustomer Retention: Encourage feedback and follow-up contact to build long-term customer relationships

CANDIDATE REQUIREMENTS

Previous experience in an automotive, dealership or service advisor / aftersales roleStrong customer service and communication skills with a professional approachExperience using CRM systems, booking platforms or internal service systemsAbility to work in a fast-paced environment and manage multiple prioritiesGood organisational skills and attention to detailExperience handling customer queries, concerns or complaintsA proactive approach to upselling services and identifying customer needsCompetent IT skills including Microsoft Office and digital systems

BENEFITS

Company car scheme with insurance, servicing and breakdown coverDiscounts on vehicles, servicing, MOTs, parts and tyresEmployer pension contribution of up to 7%22 days annual leave rising to 26 days plus bank holidaysAccess to a discount portal with a wide range of dealsEnhanced family-friendly leave policiesEmployee Assistance Programme and wellbeing supportOccupational health supportPersonal accident insuranceTraining and development opportunitiesShared incentive planHealth cash planPaid sick leave after probation

The company is proud to be an equal opportunity employer. They are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14625

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Ad ID: 5418221115