Senior Service Advisor

Description

Senior Service Advisor

Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury.

You will be the first point of contact for individuals seeking guidance regarding potential personal claims.

This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims.

Benefits and Package for a Senior Service Advisor:

Salary: 28,000 per annum plus bonusHours: Full-timeContract: TGPLocation: BanburyFull training providedSupportive and people-focused working environmentOpportunities to develop within a growing organisationMeaningful work where you can make a genuine difference to clients

Key Responsibilities of a Senior Service Advisor:

Handling inbound and outbound calls with prospective clientsTaking initial client instructions and accurately assessing potential claimsBuilding trust and rapport through professional and empathetic conversationsGathering the information required to determine whether a claim is suitableClearly explaining the claims process and the next steps involvedEncouraging clients to progress with their claim where appropriateManaging enquiries and cases in line with internal processes and compliance requirementsMaintaining accurate and detailed records using Proclaim and other internal systemsWorking towards individual and team KPIs, including conversion and quality targetsEnsuring every client is treated with empathy, professionalism and respectKey Skills and Experience of a Senior Service Advisor:

Previous experience in a customer service, contact centre, advisory or client intake roleExcellent communication and active listening skillsConfidence handling sensitive or potentially challenging conversationsA consultative approach with the ability to positively influence outcomesAn empathetic, patient and professional mannerThe ability to establish trust and rapport quicklyStrong attention to detail and organisational skillsComfortable working within a target-driven environmentPrevious experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)

Ad ID: 5418930358