Senior Service Advisor

Description

Senior Service Advisor

The Role

We are seeking an experienced and customer-focused Senior Service Advisor to support the smooth running of a busy Service department. This role combines frontline customer service with leadership responsibility, acting as a key point of support for both customers and the Service team.

You will play an important role in mentoring Service Advisors, managing complex customer queries and ensuring service processes run efficiently and compliantly.

Key Responsibilities

Act as a senior point of contact for service customers, handling complex or escalated enquiries

Support and mentor Service Advisors, helping to maintain high standards of customer service

Manage service bookings, job allocation and workshop liaison

Provide accurate repair advice, cost estimates and timescales

Upsell service plans, repairs and maintenance work where appropriate

Ensure service documentation and systems are completed accurately

Maintain high CSI scores and customer satisfaction levels

Support the Service Manager with daily operational tasks and reporting

Ensure compliance with company processes, manufacturer standards and health & safety

The Ideal Candidate

Proven experience as a Service Advisor, ideally in a senior or supervisory capacity

Strong customer service and communication skills

Confident handling complaints and complex service queries

Organised, professional and able to multitask in a fast-paced environment

Commercially aware with experience upselling service and repair work

Good IT skills and experience using DMS / booking systems

Full UK driving licence

Ad ID: 5417744475