Scheduling Team Leader

Description

Scheduling Team Leader - Social Housing Repairs & Maintenance

Full time, permanent

Based in Stratford

34,000 per annum

Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team.

Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant.

The Role

As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met.

You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service.

Responsibilities

Manage resource planning activities to maximise efficiencySupport the team in achieving weekly KPI targets by ensuring jobs and appointments are metMonitor KPI performance and analyse service failures to drive continuous improvementCarry out regular audits of team performance and address any issues identifiedEnsure all reporting systems are accurately maintained and updated in a timely mannerDeliver excellent customer service to residents and clientsHandle resident queries, manage appointment changes, and arrange bookingsSupport customer satisfaction initiatives, including surveys where requiredAttend meetings and provide regular updates to the teamPromote a positive team culture and maintain high standardsAssist with people management responsibilities where requiredEnsure compliance with company policies, procedures, and environmental standardsCollaborate with other departments to ensure smooth service deliveryKey Criteria

Experience within a scheduling or call centre environmentBackground in maintenance/repairs, ideally within social housingStrong customer service focus with an excellent telephone mannerGood communication and organisational skillsAbility to identify and resolve issues effectivelyStrong prioritisation skills and ability to meet deadlinesAbility to work under pressure in a fast-paced environmentHigh attention to detailTeam player with supervisory or team leadership experienceWhat's on Offer

25 days annual leave + bank holidaysLong service awardsEmployee perks and discount schemePaid volunteer day each yearOngoing training, support, and career progression opportunitiesInclusive and supportive working environmentThis is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services.

For more information and your chance of securing this role, please apply online!

Ad ID: 5418220360